Insights

Cloudflare One offers observability tools to monitor and troubleshoot your environment:

Analytics Overview to monitor overall Cloudflare One usage.
Analytics Dashboards to review organizational traffic trends and policy insights.
Logs for event-level investigation.
Digital Experience Monitoring (DEX) for device, network, and application performance.

Troubleshooting workflow example

A user reports they cannot reach an internal application behind Cloudflare Access. To address the issue:

The admin checks the Access Event Analytics dashboard to review if other users are experiencing similar issues.
The admin then reviews Logs to examine the user's authentication attempts and blocked requests.
Finally, the admin uses DEX to evaluate the user's device health and network performance.

After onboarding your devices and users, use these tools to confirm everything is set up correctly and to monitor your organization's activity.

Start with Logs to validate initial configuration and confirm that authentication is successful.
Use Analytics Overview to confirm expected patterns and policy activity.

Use Analytics Dashboards to understand trends and for visualizations of your log data.

Administrators typically start with Analytics Dashboards because they offer:
- A high-level view of activity across your products, like Access, or security use cases, such as AI and shadow IT.
- Visibility into trends, provided through time-series graphs, to track the evolution of key metrics (such as DNS queries, network sessions, HTTP requests, and CASB posture/content findings) over time.
Use Logs as needed for event-level verification.

Use Logs when you need to:
- Investigate a specific event; for example, a user's failed authentication attempt when trying to log into an application.
- Validate identity or device details; for example, confirming which user made the request, how they authenticated, and whether their device met required posture conditions.
- Confirm policy matches; for example, verifying which specific rule allowed, blocked, or challenged a user's request and why it was applied.

Users may report problems like slow or failing connections to internal apps.

Start with Analytics Dashboards to review whether the issue impacts others.
Check Logs for failed authentication attempts, blocked requests, or unexpected policy matches.
Use DEX to diagnose device- or network-level causes with synthetic tests and device monitoring.